FAQs

Are your pieces made of real silver?

Yes, all our jewellery is curated in 925 Sterling Silver, with Rhodium plating to ensure everlasting shine. When specified, certain Sterling Silver items are gold/rose-gold plated.

Do your pieces have real Moonstone?

Yes, all our Moonstone pieces feature natural moonstone, which is mined in various countries.

Do you guys use real Zultanite?

We aim to bring you beautiful gemstones in affordable pricing. All our Zultanite items feature lab-created Zultanite; the natural gemstone is much more expensive.

How can I place an order?

You can order our products online via our website.

What payment methods do you accept?

We accept COD and online bank transfer within Pakistan, and online bank transfer for all other countries.

How long do you take to deliver items?

All our items are delivered in 2-4 working days within Pakistan, and 5-10 working days for all other countries.

What is your exchange/return policy?

We have a strict no-exchange, no-return policy. For rings, we encourage customers to determine their sizes via our Ring Size Guide page prior to placing orders, or to contact us for assistance. In case a change in size is required, customers must contact us via https://shopheerai.com/pages/contact-us or any of the two social media fronts, within 24 hours of delivery. The item must return to us, unused, within 7 days of receipt. Please note that no requests are accommodated after 7 days have passed following the delivery.

What if I receive broken/incorrect items?

If the items delivered to you are damaged/incorrect, please contact us within 24 hours of delivery. Any requests made after that are not guaranteed to be accommodated.